Processing Time:
All orders are processed within 4-5 business days. Orders placed on weekends or holidays will be processed the following business day.

Shipping Methods & Delivery Times:
We offer the following shipping options:

Standard Shipping: 5-7 business days

Express Shipping (Within UAE): 1-2 business days

Delivery times may vary based on your location, and we cannot guarantee exact delivery times due to factors beyond our control such as carrier delays, weather, or local issues.

Shipping Rates:
Shipping charges are calculated based on the weight of your order and the delivery location. You will see the exact shipping cost during checkout before confirming your order.

International Shipping:
We offer shipping to select international locations. International customers may be subject to additional fees, such as customs duties or taxes, which are the responsibility of the customer.

Tracking Information:
Once your order ships, you will receive an email with tracking information to monitor your order's progress. You can also check the status of your order through your account page.

Address Accuracy:
Please ensure that your shipping address is correct before completing your order. We are not responsible for any delays or lost packages due to incorrect or incomplete addresses.

Responsibility & Lost/Damaged Items:
We take care to pack your order securely. However, once the order is shipped, we are not responsible for any lost, stolen, or damaged packages during transit. Please contact the carrier directly for any issues related to delivery.

Returns & Exchanges:
Please note that returns and exchanges are not available for any orders. All profits from our sales are donated to charity, and as such, we are unable to offer returns or exchanges on purchased items. We appreciate your understanding and support for this cause.